Your Trusted Partner For Operations Management
OperationsHERO puts day to day procedures in the palm of your hands with mobile work orders, inspections, audit checklists, event scheduling, and other daily tasks into education institutions nationwide.
Back To Our Roots, Built For Education
Since the early 1990s, the OperationsHERO leadership team has been working to serve facilities departments, primarily in education, with best in class operational management software. After many years, some of those systems drifted away from serving the education market. Our team wanted to go back to their roots, and founded OperationsHERO specifically for the unique needs of education.
We have dedicated our lives to helping maintenance teams improve their processes and technology to ultimately provide the best learning environments for our future generations.
Our Mission
To empower every maintenance hero with the tools, knowledge, and inspiration they need to create safe, efficient, and inspiring spaces where future generations thrive, excel, and fulfill their potential. Our leadership team has dedicated their entire careers towards this mission.
The Reasons Schools Stay With Us
Ease Of Use
The #1 thing all of our clients say is “I can’t believe HOW EASY it is to use. Even my most technically challenged team members can use it.”
Our Client Service
Client service isn’t just a department, it’s the heartbeat of our company. We hear over and over again “Your client service is by far the most outstanding I’ve ever had.”
Experience
Hands down, we have THE MOST experienced team in the industry. The average OperationsHERO team member has over 25 years of experience working with or in school facilities.
Three Decades Of Firsts
Every milestone our team pioneered in school facilities software, at a glance.
The First DOS-Based Work Order System For Schools
Developed the first DOS-based maintenance software built specifically for educational institutions.
The First Web-Based Work Request System
Revolutionized how school work orders were managed by moving requests to the web.
The First Education-Specific M&O Solution
Built the first maintenance and operations platform designed around how school teams actually work.
The First Community Use And Event Software
Launched the first web-based community use and event management software for schools.
Mobile Work Orders Arrive
Introduced mobile work orders for education, meeting technicians where they work.
Facilities Masters Is Born
Created the Facilities Masters thought leadership series and conferences.
Statewide Scale
Implemented and supported more than six statewide deployments across the country.
OperationsHERO Launches
Launched the future of work order management: one connected platform built exclusively for education.
Pioneering AI For School Facilities
HERO Assist brings AI to every campus: triaging requests, troubleshooting equipment, creating assets from a photo.
Our Values
Four values guide every product we build and every call we answer for the schools that count on us.
Dependable
We uphold the trust placed in us by consistently delivering high-quality products, services, and support, demonstrating reliability in all aspects of our work.
Integrity
We operate with honesty, transparency, and integrity in all our interactions, building trust with our clients, partners, and team members.
Innovative
We push the boundaries of what is possible in maintenance technology, constantly innovating and improving our products and services to meet the evolving needs of our clients and the industry.
Passion For Education
We are deeply passionate about education and the role it plays in shaping the future. We are dedicated to supporting maintenance teams in their crucial role of providing safe, efficient, and inspiring learning environments for students.
Meet The Founders
Pat Buchanan
Serving school facilities teams since the early 90s, from the first DOS-based work order system to the AI era.
Scott Carpenter
A career spent building education-first operations software and the relationships behind it.
Stuart Eaves
The architect behind every OperationsHERO milestone, and much of what school operations software has become, now putting AI to work for the teams who keep campuses running.
Put Three Decades Of Experience To Work
See why 900+ institutions trust the pioneers of operations software for education. Schedule a demo, or start free on your own campus today.