Client Support

Real Support From People Who Know Schools

Client service isn’t just a department here, it’s the heartbeat of our company. When you call, a real person who knows school operations answers live, and every bit of that support is included at no extra cost for as long as you’re a client

100+Years Combined Experience
50States Plus Canada
$0Included At No Extra Cost
What’s Included

Support That Goes Beyond A Help Desk

From your first day to your five hundredth, our team is in it with you, and it is all part of being a client.

Onboarding & Migration

We handle data migration, configuration, and setup so your team goes live fast, most within 60 days.

Training For Every Role

Hands-on training for requesters, technicians, and administrators, plus resources your team can revisit any time.

Ongoing Help, No Extra Cost

Customer support is included for every client at no additional charge, for as long as you are with us.

Real Humans, Real Fast

All calls answered live and email answered the same day, by a team that actually knows school operations.

Support FAQ

Questions About Getting Help

Yes. Support is included for every OperationsHERO client at no additional charge. There is no premium support tier and no per-ticket fee. When you are a client, our team is your team.
Phone calls are answered live at 919-948-0842, so you talk to a real person right away. Email sent to support@operationshero.com typically gets a thorough same-day response.
Yes. Onboarding includes data migration, configuration, and setup. Most teams are fully operational within 60 days, and many see work flowing in the first week.
We provide hands-on training for every role, from the staff submitting requests to the technicians and administrators managing the work, plus resources your team can return to any time.
Often, yes. If you need a hand collecting preventive maintenance data, building an asset inventory, or shaping a capital plan, reach out at partners@operationshero.com and we will find a way to help.

Not A Client Yet? See What The Support Feels Like

The same team that answers the phone will help you get set up. Take a look at OperationsHERO and see how fast your operation can be running.


Or benchmark your operation with the System Assessment